{"xsrfToken":"f564b0af27aed50fb5cbb12993cdef951927eaa1_lout","branding":{"id":"1","key":"hsd","name":"Fairwords Help Center","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/f2e2f50e-3198-4206-acc1-f7e41cb31d2b/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjYTA3NWMyNi1hNmI0LTRhY2UtYWUwNi0wZGUyODgxMDExZTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmYyZTJmNTBlLTMxOTgtNDIwNi1hY2MxLWY3ZTQxY2IzMWQyYiI6WyJyZWFkIl19LCJleHAiOjE3NTE1NTY0MDEsIm5iZiI6MTc1MTU1NTgwMX0.iFjTU8NhFoB8D8ZCkeAVbscFrGcrbxTY2KEbXD8XxS8&client=ca075c26-a6b4-4ace-ae06-0de2881011e8&mode=fit","logoId":"f2e2f50e-3198-4206-acc1-f7e41cb31d2b","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Fairwords Help Center","sharedPortalName":"Fairwords Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Fairwords Help Center","sharedPortalName":"Fairwords Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#31585f","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/dc345da8-534a-405b-91e3-666414e8af7b/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjYTA3NWMyNi1hNmI0LTRhY2UtYWUwNi0wZGUyODgxMDExZTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmRjMzQ1ZGE4LTUzNGEtNDA1Yi05MWUzLTY2NjQxNGU4YWY3YiI6WyJyZWFkIl19LCJleHAiOjE3NTE1NTY0MDEsIm5iZiI6MTc1MTU1NTgwMX0.lptNZvydKLTY9F52C9rIYtf6xbvkWx7Dq7if-Go7GGM&client=ca075c26-a6b4-4ace-ae06-0de2881011e8&height=300&mode=fit","bannerMediaApiFileId":"dc345da8-534a-405b-91e3-666414e8af7b","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"hsd","projectId":10008,"serviceDeskId":1,"name":"Fairwords Help Center","description":"","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"47","name":"I have a critical issue","descriptionHtml":"","callToAction":"I have a critical issue","introHtml":"<p>Notify us of critical issue such as outage, server error, or security issue.</p>","icon":10508,"iconUrl":"https://honchoworks.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[15],"key":""},{"id":"45","name":"I need account assistance","descriptionHtml":"","callToAction":"I need account assistance","introHtml":"<p>Here you can requstest help with your account. Examples include: changing billing information, requesting a change of administrators</p>","icon":10516,"iconUrl":"https://honchoworks.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[15],"key":""},{"id":"46","name":"I need help with platform functionality","descriptionHtml":"","callToAction":"I need help with platform functionality","introHtml":"<p>Having an issue in normal functionality? This is the support type you are wanting to fill out.</p>","icon":10551,"iconUrl":"https://honchoworks.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10551","groups":[15],"key":""},{"id":"49","name":"Request a product enhancement or improvement","descriptionHtml":"","callToAction":"Request a product enhancement or improvement","introHtml":"<p>Have an idea for improving Fairwords products? Here you can request a product enhancement!</p>","icon":10498,"iconUrl":"https://honchoworks.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[15],"key":""},{"id":"48","name":"Email Support Request","descriptionHtml":"","callToAction":"Email Support Request","introHtml":"","icon":10492,"iconUrl":"https://honchoworks.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""}],"reqGroups":[{"id":15,"name":"What is your question about?"}],"orderMapping":{"15":[46,45,47,49],"12":[46,45,47]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"857155a3-26a0-3e31-b36a-f84dd4314a64","appLinkName":"System Confluence","appLinkUrl":"https://honchoworks.atlassian.net/wiki","spaceKey":"FHC","spaceName":"Fairwords Help Center - External","spaceUrl":"https://honchoworks.atlassian.net/wiki/spaces/FHC","isServer":false},"labels":[],"projectKey":"FHC","serviceDeskId":1,"kbLinkDomainURLs":["https://honchoworks.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"FHC","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjYTA3NWMyNi1hNmI0LTRhY2UtYWUwNi0wZGUyODgxMDExZTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTE1NTcwMDEsIm5iZiI6MTc1MTU1NTgwMX0.pxyr0usohLo7ThJ-CZ8pxC0UUS0OspomtKSKRoU1G68","targetCollection":"upload-project-10008","endpointUrl":"https://api.media.atlassian.com","clientId":"ca075c26-a6b4-4ace-ae06-0de2881011e8","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"8f7a19a2-cd6a-4719-b14f-8f7eea582c75","name":"Getting Started","description":"Looking for a good place to start using Fairwords? This is a great place to look!","categoryUrl":"https://honchoworks.atlassian.net/servicedesk/customer/portal/1/topic/8f7a19a2-cd6a-4719-b14f-8f7eea582c75","lastUpdated":"1636995129517","createdAt":"1636737346687"},{"id":"e22310fa-f977-4711-b41d-9393f1c7917e","name":"Central IT Dashboard","description":"The Centrial IT Dashboard is where you manage your users, integrations, lexicons, flags, case studies, and training modules.","categoryUrl":"https://honchoworks.atlassian.net/servicedesk/customer/portal/1/topic/e22310fa-f977-4711-b41d-9393f1c7917e","lastUpdated":"1637081666563","createdAt":"1636737365070"},{"id":"bae685f4-2822-489a-9153-ce2125a9bd04","name":"Retention & Analytics","description":"Review & Analytics is where your inbox for flagged conversations resides, cases, escalations, reports, and archives. ","categoryUrl":"https://honchoworks.atlassian.net/servicedesk/customer/portal/1/topic/bae685f4-2822-489a-9153-ce2125a9bd04","lastUpdated":"1637249643829","createdAt":"1636737360583"},{"id":"ed384a5d-cbe0-40a8-bbd5-99b70536bbb5","name":"Endpoint Dashboard and Guide","description":"Endpoint Dashboard is where you review flagged typed terms, usage statistics, run usage reports, and manage active installs.","categoryUrl":"https://honchoworks.atlassian.net/servicedesk/customer/portal/1/topic/ed384a5d-cbe0-40a8-bbd5-99b70536bbb5","lastUpdated":"1637248197075","createdAt":"1636737353739"},{"id":"d7167daa-22a4-48f5-98cf-84e010b64c9a","name":"F.A.Q., Tips & How-Tos","description":"Looking for answers to a quick question? Or Tips and general How-Tos?","categoryUrl":"https://honchoworks.atlassian.net/servicedesk/customer/portal/1/topic/d7167daa-22a4-48f5-98cf-84e010b64c9a","lastUpdated":"1637082011853","createdAt":"1636762281993"},{"id":"4b2d65bf-d27b-496f-a583-c3eced6f9792","name":"Release Notes","description":"Here our release notes are housed and you can see the newest changes and features to Fairwords","categoryUrl":"https://honchoworks.atlassian.net/servicedesk/customer/portal/1/topic/4b2d65bf-d27b-496f-a583-c3eced6f9792","createdAt":"1637010654514"}]}},"kbPage":{"id":1869448329,"title":"Email Journaling & Archiving with Fairwords","url":"https://honchoworks.atlassian.net/rest/servicedesk/knowledgebase/latest/articles/view/1869448329","space":{"key":"FHC","name":"Fairwords Help Center Knowledge Base - External","id":1868103992},"serviceDeskIds":[1],"appLinkId":"857155a3-26a0-3e31-b36a-f84dd4314a64","idInString":"1869448329","projects":[{"projectId":10008,"serviceDeskId":1,"portalId":1}]}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=honchoworks","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"f564b0af27aed50fb5cbb12993cdef951927eaa1_lout","baseUrl":"https://honchoworks.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://honchoworks.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"ca075c26-a6b4-4ace-ae06-0de2881011e8","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"24bdaaf150cd412c8e360a0b8a648619","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}